Postscript on complexity – switching modems yesterday – internet blackout

Returning to online status this morning after 24 hours offline I have become aware how dependent I am on it. I had to change a modem over at home. And the complexity of having to physically change it, call tech support to tell them the new MAC number – go through an online activation script, and reboot the wifi router was so confusing that I was offline all day and got nothing else done. Infuriating.

Does all this complexity come about for lack of information between different departments I wonder? As an account holder I am the only one who can put a box on the end of the line with a unique identity. Why do I then have to log on and activate?  Probably because every transaction is a pretext for sucking information out of the customer. If all that needed to happen was to plug in a box then this would be a wasted oppportunity. The data from the transaction is worth more than the object being installed, the activity it enables and the revenue it generates. Result – nightmarish setups. And I don't believe it will get any easier because the desire for more data will outpace the ability to collect it automatically and sensibly.



Twitter Updates
Photo Albums
Putna Sihastra Monastery 2011Planners drinks night No1 BucharestGrindleford Grinch April 2007Willie Williams exhibitionTV stations Jeddah

Designed by Matthew Pattman